FAQ – Frequently Asked Questions

I don’t know my password, how do I reset it?

If you have forgotten your password then you can do a password reset.


  • Press the Recover Password link to go to the page to start the password reset,
  • Or, go to the Login page and under the text boxes to enter your email address and password there is a link called Lost Password. Press the Lost Password link and you will be taken to the Recover Password page.

On the Recover Password page, enter the email address you use to login with and press the Recover Password button.

If your email address is recognised on the system, instructions on how to reset your password will be emailed to you. Please check your junk or spam email box as sometimes the email can end up there.

If you have forgotten the email address you used to login with or you do not receive the email then please Contact Us for further help.

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How do I use the keyboard?

To enter Braille cells using a standard keyboard please read the Keyboard Check page.

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How do I use the main menu?

The menu has been designed as an accessible drop down menu which can hold all of the many links which are available whilst presenting itself in a useful compact format. The top level consists of the main topic areas, About, Getting Started, Resources and then when logged in and within a topic, Module 1 and Module 2. Each of these contains a sub menu underneath it which further breaks the information down.

To access the sub menu, tab or arrow to the main top level menu (e.g. Getting Started) and then press the enter key. This will expand the menu and make each item in the submenu available by continuing to tab or arrow through the sub menu or in the Link List available by pressing Insert – F7 while using the screen reader. To close a sub menu you can either tab or arrow to the end of it and into the next top level menu, or press the Escape key while in the menu.

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How do I save my exercises?

When you are completing exercises we recommend you save at regular intervals to avoid losing your work. In Visual Access mode, you save your work by pressing the Save button after the exercise. In Non-Visual Access mode, you can save your current exercise progress by pressing the 1 key or by leaving edit mode and pressing the Save button after the exercise.

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My screen reader says s,d,f,j,k or l when I enter Braille using 6 keys?

To prevent the screen reader echoing out the actual keyboard key pressed as well the interpreted Braille character generated by UEBOnline, we recommend that you disable the echoing of typed characters in your screen reader when using UEBOnline.

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I do not hear the ‘ding’ at the end of the line?

UEBOnline will sound a ‘ding’ like an elevator ding when the cell marker reaches 40 cells. In some lessons, the line being typed does not reach 40 cells hence there is no ‘ding’ sounded.

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How do I spell this word?

When entering words for an exercise in Non-Visual Access mode, you will come across some words that aren’t spelt how you might imaging, particularly names of people. If in doubt about the spelling of a name you can press the 3 key while in edit mode and the word will be spelt.

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Why are some wordsigns or groupsigns read incorrectly by the screen reader?

When completing some exercises, the screen reader will do an auto expansion of some wordsigns and groupsigns which may be a bit confusing. For example, when sounding out the group sign s t, screen readers can expand this to street. Other common expansions include: l b to pound, f t  to feet and c m to centimetres.

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Do I have to complete UEB Literacy first before commencing UEB Mathematics?

No. However UEB Mathematics still uses literacy components of UEB so you must be familiar with UEB before commencing the mathematics topic. If you are not familiar with UEB Literacy we strongly recommend you complete that first before commencing UEB Mathematics.

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Do I need a Brailler?

No. You use the 6 keys on a standard QWERTY computer keyboard. See Keyboard Check for more detail.

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What do I need to complete a UEB Online topic?

As a minimum, you need a computer running a modern web browser, an internet connection to access the UEB Online program and a keyboard capable of generating 6 simultaneous keystrokes. In addition if you are completing this in the Visual Access mode, you will need a screen reader installed on your computer such as NDVA or JAWS and be familiar with its operation. See System Requirements for more detail.

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Can I use an iPad, phone or Tablet to complete the UEB courses?

No. At this point in time we do not support the use of touch devices such as an iPad for completing UEB Online. It must be a computer or laptop with a connected keyboard.

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What is High Contrast mode?

At the top of each page is a High Contrast mode button. Pressing this will put the UEB Online website into a mode where you can adjust the font size, background colour and text colour to enhance your viewing experience.

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What is the difference between Visual Access and Non-Visual Access mode?

When completing exercises within a lesson there are two options, Visual Access mode and Non-Visual Access mode.

Visual Access Mode makes the data entry area look like a piece of paper and each braille cell you type is displayed on the screen as typed. You can also use arrow keys to navigate within the page. This mode of operation is intended for sighted users.

Non-Visual Access mode uses a screen reader technology on the computer to read aloud the various exercise content, including the ability to spell words, replay exercise words/sentences and to check what you have typed. It is specially designed so that vision impaired users can complete lessons at their own pace and with the same level of accuracy requirements as Visual Access Mode.

See How to complete lessons for more detail.

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Why can’t I move to the next lesson?

Within each lesson there are 1 or 2 exercises to be completed with 100% accuracy. If the Next Lesson button is not enabled for you to press, then at least 1 or both of the lessons still have errors which must be corrected. At the end of each lesson a message will be presented congratulating you for completing the exercise. If you did not receive this message you have not completed the exercise yet.

Remember to press the Enter key after the last word that you enter to complete the exercise and invoke the exercise checker. If you do not press enter after the last word you will not get the exercise completion congratulation message.

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What should I do if I get an error completing an Exercise?

Whenever you get an error while completing an exercise, you must stop and fix it. Whilst it may be possible to continue, the original error will keep occurring until it is fixed. As each exercise must be completed with 100% accuracy an error cannot be ignored. You will not be able to proceed to the next lesson until all errors are cleared.

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Can I restart a module from the beginning?

Yes. You have two options to do this.

Option 1. At any time you can go back to a lesson in any module you have previously completed, delete the content you have entered into the exercises for that lesson, then redo the exercises. In this option your current lesson will remain as the highest lesson you have completed for that module. For example, if you have previously completed up to Lesson 10 in UEB Literacy, you can go back and do Lessons 1 to 9 again at any time. You course progress will remain as having completed up to Lesson 10.

Option 2. If you would like to have all lesson content cleared automatically and reset your Lesson progress back to the first lesson in the module then please Contact Us and we will reset this for you. Be careful when requesting this as you will lose all previous history. In this case you MUST complete each lesson again to progress through the course.

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Can I go back to previous lessons?

Yes. At any time you can go back to a lesson in any module you have previously completed and either read/review content or you can delete the exercise content you have entered for that lesson, then redo the exercises. Your current lesson will remain as the highest lesson you have completed for that module. For example, if you have previously completed up to Lesson 10 in UEB Literacy, you can go back and do Lessons 1 to 9 again at any time. You course progress will remain as having completed up to Lesson 10. To select the lesson you want to go to, use the menu items in the main menu bar after Contact Us.

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How do I redo the Keyboard Test?

If you have changed computers you many want to repeat the keyboard test to verify that your hardware is working. You can redo the keyboard test by visiting the Redo Keyboard Test page.

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My Mac doesn’t show scroll bars on exercises?

On some occasions a browser on a Mac will not show scroll bars on the text area which contains the question to be completed for an exercise. This appears as though there is no more exercise content when there actually is more to complete.

To fix this go to the General section of your Mac Settings and in the area below change the radio option to Always.


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What are the help keys I can use in Non Visual Mode?

In Non Visual Mode while you are entering Braille you can press any of the following keys on the keyboard to perform certain actions in relation to the Braille being typed. Pressing the enter key will also cause the screen reader to read out these help keys.

The help keys available are:

1 – Save Exercise
2 – Read Current Word
3 – Spell Current Word
4 – Read Current Line or Sentence
5 – Read Characters Already Typed for Word
R – Read Characters Yet to Type for Word
6 – Current Line Cell Count
7 – Read Next Word
8 – Delete Typed Characters and Restart Word
9 – Erase all saved content for this exercise
? – Help

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How do I view Training Programs or Competency Exams only in my Dashboard?

Your UEBOnline Dashboard now displays both the Training Programs and Competency Exams that you can complete.

If you would like to view just the training programs or the competency exams alone, then there is a Select box labelled Show at the top of the UEBOnline Dashboard just under the page title showing User Dashboard.

Select box showing Training Program and Competency Exam selections

The select box has options of:

  • Both Competency Exams and Training Programs
  • Training Programs Only
  • Competency Exams Only

To view just training programs select the Training Programs Only option and the competency exams will be removed from the display.

To view just competency exams select the Competence Exams Only option and the training programs will be removed from the display.

To return to the default display of both training programs and competency exams, select the Both Competency Exams and Training Programs option.

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Can I do the UEB Literacy Competency Exam after completing just Module 1 of the UEB Literacy Training Program?

The UEB Literacy Competency Exam covers all learning from BOTH Module 1 AND Module 2 of the UEB Literacy Training Program. If you are not familiar with the content covered in Module 2 of the UEB Literacy Training Program then you will find it very difficult to complete the exam. We strongly suggest that you complete BOTH modules of the UEB Literacy Training Program BEFORE purchasing the UEB Literacy Competency Exam.

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What is the difference between a Standard and Grade Only Certificate of Competency?

After successfully completing a Competency Exam (Literary or Mathematics), you will be awarded a Certificate of Competency. UEBOnline has two types of certificate which you can choose to download.

Standard – Certificate will contain both the grade you have been awarded in addition to the score as a percentage out of 100 that you achieved.

Grade Only – Only the grade you achieved will be printed on the certificate, not the score.

The links to download each type of certificate exist in your Dashboard and will also be sent in the email you receive on successful completion of a competency exam.

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How do I ‘feel’ the Braille I type?

After successfully completing an exercise in which you type braille using six-key input, a link will be displayed saying ‘Download your exercise answer as a BRF file’. This is beneath the message saying ‘Congratulations! You transcribed this exercise successfully’ in Visual mode or under the ‘Read full exercise paragraph’ link in Non-Visual mode.

The downloaded BRF file can then be used with an embosser or Refreshable Braille Display to turn the dots you have typed into tactile dots that you can ‘feel’.

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