Contact Us

UEB Online is managed by the NextSense Institute Continuing Professional Education team.

For all inquiries, lesson or website difficulties or further information on UEB Online please contact:


You can also view our FAQ page and our Video Tutorial page as that may help to answer your question.

*If you are having difficulty with one of the exercises, please send a screen shot of the difficulty you are experiencing to assist us in solving this issue with you.*

To take a screenshot please see instructions below:

  • While in the UEB Module on exercise you are having trouble with, Press the “Print Screen” (⎙ PrtScr) key on your keyboard. This will capture an image of your entire screen and copy it to the clipboard.
  • Open up Microsoft Word (or equivalent) and create a new document.
  • Paste screenshot in this document using shortkeys CTRL + V ( or right click mouse to select Paste Option). A copy of the screen showing the UEB Braille module exercise should appear in the document.

Things to include in your email before contacting us:

  • Your name and email address (if you aren’t sending the help email from the same email address as your UEBOnline account),
  • The lesson and exercise you are having difficulty with, 
  • Either your screenshot and a good description of the problem you are encountering.

And don’t forget to save your exercise before you send your help email!